+ How much is it?

Each subscription costs $29.99 plus shipping. Subscriptions automaically renew every 2 months.

+ How old do you need to be to play?

We do not like to put an age limit on the games, as it really depends upon the player. The puzzles and reading materials in the box are designed for players ages 10 and up... however, if you use the hints and have adult supervision, younger players have enjoyed the game. Just be aware that this box is designed to be challenging for adults, so it might cause some frustration for very young players. Be aware that some boxes contain scary themes, such as having a murder mystery to solve or mythological monsters to fight. We do not have graphic violence and everything is presented in a PG way. Some boxes that have very scary themes (like serial killers), actually have 2 games inside... one for the adults with scarier themes and one for families, so that everyone can have some fun.

+ How many people do you need to play?

Each game is designed for a small group of people and to be played around a kitchen table. We suggest 2-4 people, but as many as 6 can easily participate. We also have many subscribers who play solo, which also works!

+ Do you ship internationally?

We do ship internationally to Canada, the United Kingdom, Australia, and many other countries. Shipping costs are a quite a bit higher than those shipped domestically, however, so be sure to consider that when placing an order. Note: International Customers are responsible for any taxes or duties that their countries may impose on them during delivery. Customs fees don't happen often, but with the changing postal procedures with COVID-19, many countries are reassessing their policies on this.

+ How long will it take for me to receive my crate?

If you order between 7/1 (as of midnight EST) to 7/31, your order will ship out during the first week of August (between the 2nd and 9th)! Due to COVID-19 shipping service delays, shipments are taking longer than normal to arrive. Some International orders may not show tracking due to USPS staffing shortages. If you would like a box to arrive sooner, you can select one of our retired boxes HERE. These boxes ship out within a week of being ordered.

+ How can I change addresses, payment methods, skip a month, or cancel my subscription?

Log in to your account by clicking HERE

+ What are escape rooms?

An escape room is an experience where a group of people must work together to solve puzzles to accomplish a goal...usually to break out of a locked room. In "Escape the Crate," you will be working with others to accomplish a goal, such as breaking into a room or finding a hidden object. Part of the fun of the puzzles in escape rooms is that you don't always know what to do next. You need to look at all of the clues before you to try to make connections. While this may seem a bit tricky at first, try a few out and you will get the hang in no time.

+ Can I see an example?

We have 2 free, online-only games available right now. The first is based on one of our retired games, "Escape the Mothman," and it can be found by clicking HERE. The second is based on one of our older games, but it is a fan favorite. Click HERE to play that game.

+ How long is each Escape Adventure?

Each crate is designed to last around an hour to an hour and a half, but after reading the directions and gathering the tools, it usually takes about 2 hours. There are suggested time limits at the beginning of the adventure, depending upon your experience level with escape rooms, to make things more challenging or easier... depending upon the group. You also have the option to not time yourself at all... and play for fun.

+ Can you play this more than once?

After completing the mission, you will be given instructions on how to reset the game. A few items will have to be printed off of a computer and replaced into the crate, but the rest are simply reset according to an easy to follow checklist. Just like other escape rooms...when you play this once, it will be exactly the same the next time through. While it always fun to replay the crate with other people, you don't need to worry... a new crate will be headed to your house with a completely new adventure soon.

+ Are there hints to help me?

Every challenge you will face will have a set of hints, which you can choose to reveal when your team needs them. If you are completely stumped, even after the hints, the solution is also provided.

+ What if we don't escape in time?

These missions can be challenging and it is very possible you won't escape before the time limit. You can always reset the game using our instructions or you can continue playing past the time limit to see the mission to completion. You can't do THAT in another escape room.

+ Which adventure will I get?

If you subscribe between July 1st and August 31st, you will start out with "Escape the Ruins." Each and every adventure runs for 2 months. At the end of that time, that adventure is retired and the next adventure is sent out. If you are interested in one of our retired adventures that are no longer a part of the subscription, they are available HERE.

+ Do I need to play missions in order?

No. Each box is a self-contained adventure with a clear beginning, middle, and end. You do NOT need to start with box #1 to enjoy the game or to understand anything. If you do play boxes in order, you will notice an over-arching storyline to connect the boxes together, but this is not necessary at all to understand or to enjoy the game. Earlier missions (from #10 on...) are available as retired boxes. Boxes #1-9 are available during July each year for a VERY LIMITED time. This sale is live NOW!

+ Can I get a specific mission?

During the subscription, there is a set mission sent out to you, always labelled as the "Current Mission" under the missions tab. If you want one of our previous missions that already went out with the subscription, you can purchase retired boxes HERE Keep in mind that boxes #1-9 are no longer sold, as of September 2019. They will be back for a very limited time again during early July of 2021 for our annual Retired Box Event. This mission is live NOW!

+ Do I need a computer to play?

You will need a fully charged computer or mobile device to play this escape room. For most challenges, you will need to enter information into some locks on the computer to gain new puzzles and information. Audio clues and video clues also pop up occasionally on the website to help you on your way. You do NOT need to google anything during the game or do research like some other mystery boxes. Everything you need is provided to you on the website and in the box.

+ What are the virtual games?

These games are completely digital versions of our games that can be played immediately after ordering. You can play these solo or share the game link with players across the country to play together. These games can NOT be replayed and must be finished within 72 hours of being ordered. Find out more HERE.

+ What happens if I don't like the box or I find it to be too challenging or too easy?

While we do not give refunds, feel free to cancel your subscription at any time.

+ I'm an escape room super fan and I want to know if the box has linear puzzles or not...

Our boxes are very linear and are designed to be that way... played one puzzle at a time... While some super fans like to split up the work in a box, that often is confusing for new players and it does not work well with our hint system. There are many wonderful escape rooms that are linear and it is our personal preference to keep the puzzles in this manner.

+ What is the fine print?

A 2 month subscription has only one box, since it is shipped out bi-monthly. A 4 month subscription will have 2 boxes, and a 6 month will have 3 boxes. Subscriptions renew on the 14th or 15th of the month every OTHER month. Feel free to cancel anytime by logging into your Cratejoy account. You have 2 days after a renewal to cancel and request a refund by email, or you will be charged for and receive that month's box before cancellation. We do not offer refunds if you do not like the box. You can find out more by examining the "Terms and Conditions" page at the bottom of this webpage.